Local law – Short Stay Letting and Home Hosted Accommodation

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Consultation has closed and the Local Law adopted by Council.

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New Local Law commenced 1 February 2022 – Short stay letting and home hosted accommodation. 

Visit Council's website to find all the details about the new local law.

On 21 October 2021, Noosa Council adopted a new local law for short stay letting and home hosted accommodation. The new local law will commence on 1 February 2022.

The new local law will regulate the ongoing operation of short stay letting and home hosted accommodation and manage the impacts on permanent residents and guest safety

Background

The new local law for short stay letting and home hosted accommodation will regulate the ongoing operation of short stay letting and home hosted accommodation and manage the impacts on permanent residents and guest safety. The new local law has undergone extensive legal review and public, stakeholder and State government consultation over a 2 year period.

A draft version of the local law was made available for public consultation from 9 April until 28 May 2021 for an extended 7 week period. This was the second round of public consultation, with the first drafts consulted on in 2019.

615 written submissions were received during the consultation period. A number of minor amendments to the publicly consulted version of the local law have been made in response to submissions and a range of other actions and procedural changes outside the scope of the local law framework will be undertaken.

In particular, Council will establish a 24/7 Council complaints hotline and complaints register as an intermediary between the complainant and contact person and will use security services to observe and record activity at properties where required, initially on a 12 month trial basis.

To view the Planning & Environment Committee Report and Minutes please go to Important Links in right hand column.


_____________________________________________________

New Local Law commenced 1 February 2022 – Short stay letting and home hosted accommodation. 

Visit Council's website to find all the details about the new local law.

On 21 October 2021, Noosa Council adopted a new local law for short stay letting and home hosted accommodation. The new local law will commence on 1 February 2022.

The new local law will regulate the ongoing operation of short stay letting and home hosted accommodation and manage the impacts on permanent residents and guest safety

Background

The new local law for short stay letting and home hosted accommodation will regulate the ongoing operation of short stay letting and home hosted accommodation and manage the impacts on permanent residents and guest safety. The new local law has undergone extensive legal review and public, stakeholder and State government consultation over a 2 year period.

A draft version of the local law was made available for public consultation from 9 April until 28 May 2021 for an extended 7 week period. This was the second round of public consultation, with the first drafts consulted on in 2019.

615 written submissions were received during the consultation period. A number of minor amendments to the publicly consulted version of the local law have been made in response to submissions and a range of other actions and procedural changes outside the scope of the local law framework will be undertaken.

In particular, Council will establish a 24/7 Council complaints hotline and complaints register as an intermediary between the complainant and contact person and will use security services to observe and record activity at properties where required, initially on a 12 month trial basis.

To view the Planning & Environment Committee Report and Minutes please go to Important Links in right hand column.


Consultation has closed and the Local Law adopted by Council.

  • New local law adopted

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    A new local law aimed at managing the impact of short-stay properties on residential amenity is set to take effect next year.

    Council is expected to ratify a new local law aimed at managing the impact of short-stay properties on residential amenity.

    Mayor Clare Stewart said the Short-Stay Letting Local Law would also protect guests by introducing minimum safety standards property owners will need to meet.

    “This Local Law gives us a practical tool – over and above the planning scheme – to ensure short-stay property owners are being good neighbours and dealing with issues as they arise,” she said.

    An estimated 86% of Noosa’s short-stay accommodation operators are based outside of Noosa Shire with 51% of those also outside of Queensland.

    “With the state shelving its plans for a state-wide framework and our community calling out for controls on the use of residential properties for short-stay accommodation, we must act.”

    The new local law will require owners to appoint a manager or contact person, with the complaints hotline number and approval number to be displayed on the front of the property.

    “The contact person must be available 24/7, be located within 20 kilometres of the short-stay property and respond to all complaints within 30 minutes,” the Mayor said.

    The local law introduces an approval for short-stay and home-hosted properties to take effect from February 2022, which is renewed annually, plus rules around vehicle and trailer parking.

    Council will establish a 24-hour complaints hotline and trial the use of a security firm to monitor problem properties.

    The Mayor said guests would have to comply with a code of conduct, with the property manager or contact person responsible for enforcing it.

    “We’ll develop a suite of educational resources to support the short-stay industry with the introduction of the new local law, including a Good Management Guide for both short-stay letting and home-hosted accommodation providers,” she said.

    “The guide and other factsheets, plus information about the complaints process and hotline number, will be available on a dedicated webpage.”

    The Mayor said Council would recoup some of the administration costs through fees and property rates by way of a special rating category introduced this year.

    “The fees will take effect next year, subject to Council’s budget process.”

    Introduction of the local law follows two rounds of community consultation, which attracted more than 600 written submissions from residents, short-say property owners and industry.

    “Overwhelmingly, residents called for more Council involvement in regulating short-stay letting, with many calling for a 24/7 complaints hotline, centralised complaints register and security services. With this local law we’re delivering on those calls.”

    Council will establish a multi interest stakeholder group and will review the local laws after 12 months and report back to council with recommendations.

    Council ratified the Short-Stay Local Law on Thursday, October 21, after it won support at Monday's General Committee Meeting.

  • Consultation has concluded.

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    On 21 October 2021, Noosa Council will adopt a new local law for short stay letting and home hosted accommodation. The new local law will commence on 1 February 2022.

    The new local law will regulate the ongoing operation of short stay letting and home hosted accommodation and manage the impacts on permanent residents and guest safety.

  • Deadline extended for feedback on short stay local law

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    Noosa Council has provided a further two weeks consultation on a draft local law which aims to better manage short-stay letting and home-hosted accommodation in Noosa Shire.

    Feedback is now open until May 28.

    Mayor Clare Stewart said it was important all residents had adequate time to put forward their views.

    “We have received substantial feedback already, but this 14-day extension should provide residents with the necessary time to make their submissions,” she said.

    Cr Stewart said Council was forced to introduce a local law because the Queensland Government continued to ignore calls for a state-wide framework, unlike other Australian states.

    New South Wales will introduce state legislation later this year.

    “A state-wide framework would provide much more clarity and consistency for everyone, but the Queensland Government has put the onus back on local councils,” she said.

    “We are trying to find a balance for all concerned because short-stay letting is important to our shire, but the impacts on residential amenity and anti-social behaviours continue to be an issue for some in our community,” the Mayor said.

    Cr Stewart encouraged everyone to provide a written submission.

    “This local law creates new minimum standards of behaviour and requirements for everyone and is aimed to protect our neighbourhoods from some of the anti-social behaviours caused by short stay properties,” Cr Stewart said.

    The Short-Stay Letting Local Law would give Council a framework - above what the new planning scheme provided - to ensure property owners managed their properties and dealt with complaints.

    Under the local law, owners must appoint a contact person whose contact details must be listed on the front of the property. The contact person must be contactable 24-hours and respond to all complaints within 30 minutes.

    The Mayor said the introduction of the proposed local law would answer hundreds of submissions Council previously received about short-stay letting as part of the Noosa Plan consultation and consultation on the first draft of the local law back in 2019.

    Written submissions can be made at shortstaylocallaw@noosa.qld.gov.au or mailed to Noosa Council.


  • Local law to manage short-stay letting open for comment April 9

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    A new local law Council has proposed to manage short-stay letting and home-hosted accommodation in Noosa Shire will be open for public comment from April 9.

    Residents are asked to have a say on a proposed new local law to manage short-stay letting and home-hosted accommodation in Noosa Shire.

    Mayor Clare Stewart said the new local law was back on the agenda after the state government deferred its plans for a state-wide framework to manage short-stay letting.

    “The state has other priorities in the wake of COVID-19 but the impacts of short-stay letting on residential amenity continue to be an issue for some in our community, so we’re pressing on with the introduction of the new local law to deal with it at a local level,” the Mayor said.

    Cr Stewart said the Short-Stay Letting Local Law would give Council a framework - above what the new planning scheme provided - to ensure property owners managed their properties and dealt with complaints.

    Under the local law, owners must appoint a contact person whose contact details must be listed on the front of the property. The contact person must be contactable 24-hours and respond to all complaints within 30 minutes.

    “The contact person will be responsible for informing guests of the code of conduct,” the Mayor said.

    Under the local law, the contact person must keep a register of all complaints.

    “The draft local law has been reworked since an initial consultation by the previous council in 2019, to reflect community and stakeholder feedback, legal advice, the new planning scheme and state government input.”

    The Mayor said the introduction of the proposed local law would answer hundreds of submissions Council received about short-stay letting as part of the Noosa Plan consultation and consultation on the first draft of the local law back in 2019.

    “Once implemented, the local law will help Council to manage the impacts of short-stay let properties on residents.”

    The community is encouraged to have a say on the proposed local law from, April 9, by visiting Council’s YourSay Noosa website.

    The consultation will run for five weeks.